Cancellations and Refunds Policy

Last updated: 30 September 2026

Cancelling or rescheduling

Please give at least 24 hours’ notice if you need to cancel or reschedule a lesson. You can reschedule from your account or by email.

Late cancellations and missed lessons

If you cancel with less than 24 hours’ notice, or do not attend, the lesson is counted as completed and deducted from your package. Emergencies are considered case by case; please write to Noura as soon as possible.

Lessons cancelled by the teacher

If Noura cancels a lesson, it is rescheduled at no cost and is not deducted from your package.

Refunds

Payments for plans and packages are non-refundable, including for unused or expired lessons. The only exceptions are:

• duplicate or incorrect charges caused by a technical error;
• situations described in the Terms of Service (for example, if Noura stops providing lessons).

Approved refunds are made to the same card used for the purchase, as required by card network rules.

Free trial lesson

The trial lesson is free, so no payment or refund applies to it.

Contact

Questions about a booking or a payment: nouramma@gmail.com.